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Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

The Clinical Quality Analyst is responsible for pursuing and implementing innovative approaches to data collection, analysis, interpretation and presentation in order to support planning and decision-making related to clinical quality improvement and assists in managing data as a strategic resource. This position requires technical expertise with EPIC and Business Intelligence reporting capabilities, clarity reports and workbench reporting to successfully mine and validate data. The Clinical Quality Analyst will take the lead in working with the Quality team, clinical management, and clinicians to develop analyses that address issues of utilization, cost, quality, outcomes and program development in their area(s). The Analyst will assist in developing, generating and maintaining benchmarks, trend and variance reports, as well as other requested output from the organization on both an ad hoc and ongoing basis. This position defines, organizes, and presents data against established benchmarks and operational workflows while identifying and recommending workflow changes as appropriate and must be able to ensure reliability and integrity of methods, modeling processes, and output products at all levels of complexity. The Analyst must demonstrate a creative ability to develop and lead data presentations as determined by need and analysis, and to assist with other types of learning sessions and committee or other team meetings designed to support optimum patient outcomes and financial initiatives in the ambulatory care setting. The Analyst must be able to work with clinic staff in recognizing and documenting best practice workflows for optimal data outcomes. 

Minimum Job Qualifications

• Licensure or other certifications: Clinical certification or license required (i.e., Medical Assistant, LPN, or coding). ASQ CQIA (Certified Quality Improvement Associate) required or obtained with six (6) months of hire.

• Educational Requirements: "Other"

• Minimum Experience: Minimum of three (3) + years of relevant experience in healthcare, data analysis/analytics and/or project management roles. At least two (2) years' experience with Epic electronic medical record is required. 

• Other: Bachelor's Degree or certification in Clinical Informatics, Health Administration, Business Administration or other related data curriculum required or enrollment verification is required upon hire if the candidate is pursuing a Bachelors Degree.

Preferred Job Qualifications

• Preferred Licensure or other certifications: Project Management

• Preferred Educational Requirements:

• Preferred Experience:

• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Excellent self-management and organizational skills and ability to work independently and as part of a team

• High degree of professionalism and capacity to manage relationships with a wide variety of individuals in differing roles, e.g., senior management, Board members, physicians, employers, government, consumers, media

• Excellent written and oral communication skills with high degree of competency in manipulating and presenting large data

• Ability to be flexible, prioritize and manage multiple tasks concurrently with minimal supervision

• Strong analytical and problem-solving skills with excellent attention to detail

• Proficient with Business Intelligence, clarity, and workbench reporting, and other data reporting and presentation software (e.g., Excel)

• Competent in designing related databases, spreadsheets, or outputs

• Skilled at generating standard or custom reports summarizing clinical, financial, or operational data for review by executives, managers, physicians and other stakeholders

• Able to match BI and other reporting formats to the customer's needs for decision support. Conducts or coordinates appropriate testing and/or data validation methods to ensure that data is consistent with defined needs

• Excellent analytical, problem solving, time management and interpersonal skills

Essential Tasks and Responsibilities

• Able to develop business intelligence data that provides relevant information and insights for customers in a user-friendly format.

• Collaborates with other analysts and IT members to ensure understanding of EPIC functionality is current, especially related to data mapping.

• Conducts and/or coordinates testing of data to ensure data and reports are consistent with customer defined needs.

• Responsible for data mining, collection and extraction and developing methods for database design and validation reports.

• Documents specifications for data collection and extraction for continuity across reporting formats and timeframes.

• Utilize computer software (i.e., Microsoft Excel, Word, PowerPoint, etc.) for creating reports, calculations and audits, and managing databases.

• Communicate findings effectively using various methods (verbally, PowerPoint, Excel, Word, etc.) to a wide variety of customer stakeholders (clinicians, providers, senior leaders, providers, IT partners, Quality Council, other physician decision groups, and other members of the leadership team) to include development and educational support of operational workflows and standard work.

• Responsible for responding to requests for ad hoc analyses, building standardized reports and tools, as well as education physician and staff users on findings, outcomes and standard work development.

• Comply with all measures for patient confidentiality and security of electronic information.

• Assist in supplying and applying data analytics.

• Assist in the presentation of data related to clinical operations to accomplish product line profitability analysis, population health quality goals, and to support programs such as pay for performance and shared savings arrangements, chronic disease management program, and quality improvement programs and projects.

• Refine existing queries, algorithms, and/or standard work to support practice goals.

• Develop new queries using various query tools to extract data from existing databases and to integrate that data with data from other sources.

• Documents query methodology to allow for reporting continuity for standard reports and for better understanding and modification of reports.

• Maintains work plan of rerunning queries that may be needed daily, weekly, monthly, quarterly or annually (e.g., opioid reports for Quality Council, data updates for A3s).

• Leads efforts focused on optimization and data quality. Duties may include audits of data or systems to look for defects and incomplete data and works with staff to develop a path/plan for remediation.

• Audits validity of data by running other reports, checking against trends, standard work, approved Provider incentive metrics and other specified mechanisms.

• Works with practice site managers and/or administrators, care management staff, and others to maximize the quality of data collection as needed.

• Participates in meetings with staff to improve strategic use of data as requested.

• Reads materials and stays current related to the definition of queries, such as definitions for numerators or denominators, and notes defects in data.

• Functions as Provider and population health support and represents the Department on the Epic Ambulatory Advisory Committee.

• Generates reports and analysis to find opportunities to help providers deliver high quality care.

• Makes presentations to internal & external stakeholders about health care cost and utilization. Success will depend on having the ability to present the data in a compelling way that highlights the opportunities at hand - whether in making comparisons to benchmarks, pointing out anomalies, displaying trends over time, or using other creative analytical tools.

• Other duties as assigned.

Physical Demands

• Weight Lifted: Up to 50 lbs, Occasionally 0-30% of time

• Weight Carried: Up to 50 lbs, Occasionally 0-30% of time

• Vision: Moderate, Frequently 31-65% of time

• Kneeling/Stooping/Bending: Occasionally 0-30%

• Standing/Walking: Occasionally 0-30%

• Pushing/Pulling: Occasionally 0-30%

• Intensity of Work: Frequently 31-65%

• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Driving

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. 

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.