Summary

The PSID Quality Analyst is responsible for reviewing Reports of Investigation (ROIs) to ensure high quality ADC LTD NM background investigations and to improve the technical knowledge of PSID employees by identifying and resolving problems. A successful Quality Analyst must follow ADC LTD NM and PSID policies and procedures and meet the following expectations:

Essential Tasks (minimum requirements) to be performed with or without reasonable accommodation: 

• Model ADC LTD NM’s core values, policies and procedures and ensure that the same are supported at all times.
• Perform quality control reviews of ROIs, attachments, Case Assignment Sheets, previously reviewed ROIs, and material uploaded by investigators (ROIs, attachments, field notes, etc.).
• Analyze information from multiple investigation documents, ROIs and attachments to determine if all requirements have been met in accordance with the Federal Investigative Standards (FIS), Expandable Focused Investigation Model (EFIM), contractual documents, such as writing guides, and PSID guidance.
  • Maintain the highest level of knowledge of federal, contractual and departmental requirements.
  • Identify errors, missing or insufficient requirements, insufficient write-offs and policy infractions.
  • Work with ADC LTD NM employees and management to resolve issues.
• Mentor and evaluate investigation analysts in regard to their case work.
• Make evaluative recommendations to PSID supervisors.
• Organize time and resources based on due dates to ensure timely completion of reviews.
• Track and log errors for use in trainings and performance reviews.
• Follow up on quality control reviews to ensure the investigation was corrected per the requests in the reviews.
• Conduct individualized training with investigation analysts based on significant deficiencies identified during a review.  
  • Submit training requests as needed.
  • Conduct training on negative quality trends identified during reviews at the direction of their supervisor and in coordination with the Training Department.
• Track and log agency quality reviews.
• Support the development and dissemination of quality review guidance and other training material.
• Maintain a working knowledge of Roadrunner.
• Quickly troubleshoot issues as they arise.
• Maintain professional, courteous relationships with contract team members, supervisors, the director, investigators and all other ADC LTD NM employees and contractors.
• Requests training as needed from their supervisor or ADC LTD NM Training Department.
• Assist with projects and process improvement at the direction of their supervisor.
• Coordinate with PSID and ADC LTD NM personnel as necessary.
• Perform all other duties, as assigned

Performance Metrics 

• Able to review a minimum of 120 allotted hours per eight-hour period.
• Less than 0.5% of all cases contain significant adjudicative deficiencies.

Education, Experience and Skills

• Ability to maintain a professional demeanor.
• Proficiency in common workplace hardware and software, including Microsoft Word, Excel and computer databases.
• Excellent organization and prioritization skills.
• Strong analytical skills and detailed-oriented.
• Strong verbal and written communication skills.
  • Highly technical writing, proofreading, and editing skills.
  • Strong customer service and interpersonal skills.
• Extensive knowledge of ADC LTD NM contracts and contractual requirements.
  • Thorough understanding of investigative standards, including the investigative tiers, issue resolution and adjudication.
  • Thorough understanding of ADC LTD NM investigative process and procedures.
  • Familiarity with federal and ADC LTD NM security standards.

Supervisory Responsibility 

This position does not carry any supervisory responsibilities.

Work Authorization/Security Clearance

Employment is contingent upon the successful results of a background check and drug screen. In addition to the completion of a federal background investigation and while in the process of obtaining a Top Secret Clearance, must be able to obtain an interim clearance and/or appropriate agency approvals. Upon receipt of Top Secret clearance, must be able to maintain active Top Secret clearance and all agency approvals required of their position.  

Position Type/Expected Hours of Work

This is a full-time position. Days of work are Monday through Friday, schedule to be determined between the core hours of 6:00 a.m. MT and 6:00 p.m. MT. Evening and weekend shifts may be required. Exceptions may be made with approval.

Work Environment & Physical Demands

While performing the duties of this job, the employee regularly works in a telework office setting. This role routinely uses standard office equipment. The employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee will frequently be required to have prolonged periods sitting at a desk, working on a computer and using the phone.

Probation

Six-month probation at start of initial employment and/or when position is new for the employee.  

Travel 

None.

Benefits

Full benefit package as outlined per ADC policies and procedures.

ADC LTD NM is an Equal Employment Opportunity/Affirmative Action employer. All qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status or any other characteristic protected by law.